BitStarz review

Licence, operator and where it is blocked

BitStarz has traded since 2014. The operating company is Gareton B.V., registered in Curacao under number 160656. Its licence comes from the Curacao Gaming Authority under the National Ordinance on Games of Chance 2024, number OGL/2024/165/0185.

Curacao is the only regulator listed, so it is also the strictest one that applies. Our scoring gave the licence group 7 out of 10 and safety 6. Read about how licences are weighed in the methodology.

The terms exclude a long list of countries. It includes the United Kingdom, the United States, France, Spain, the Netherlands, Belgium, Poland, Portugal, Romania, Russia, Brazil and Israel, among many others. If you live in one of these places, you should not register. Do not try to hide your location; that breaks the terms and can lead to a frozen balance.

Payments: crypto first, cards second

Deposits can be made in Bitcoin, Ethereum, Solana, Tether (USDT), USD Coin, Litecoin, Dogecoin, Bitcoin Cash, XRP, Tron, BNB and Cardano, or with Visa and Mastercard. The minimum deposit is 0.0001 BTC. Neither deposits nor withdrawals have fees.

Cashing out is narrower. Six crypto assets are listed for withdrawals: Bitcoin, Ethereum, Litecoin, Tether, Dogecoin and Bitcoin Cash. Card withdrawals are not among them. The minimum is 50 EUR and there is no maximum.

Crypto payouts are listed at 0 to 1 hours, with pending time at 0 to 1 hours as well. Identity verification is given as 0 to 12 hours. A bank route is shown at 72 to 240 hours, but the withdrawal methods we hold do not include a bank option, so do not count on it. We have no data on weekend payouts.

Fast payouts depend on finishing verification early. Upload your documents before you request a first withdrawal.

Accounts can be kept in 17 currencies, from EUR and USD to BTC and USDT.

Games and providers

The catalog is listed at 9,000 games. Six providers are on our record: Evolution, Pragmatic Play, NetEnt, Hacksaw Gaming, Play'n GO and Nolimit City. Evolution points to a live casino section, and jackpot games are available.

The site runs in the browser as instant play. We have no information on iOS or Android apps.

The weak point is transparency. The operator does not publish RTP figures that we could confirm, and it has no RNG certificate on file. That is why the games group scores 5.8, the lowest of the main groups. It does not mean the games are unfair, only that you cannot check the claim at the source.

Welcome bonus and its terms

The one offer on file is a welcome package: a 100% match up to 100 EUR plus 180 free spins. The wagering requirement is 40x on the bonus.

In plain terms, a 100 EUR bonus would need 4,000 EUR in bets before it can be turned into withdrawable cash. We have no figures for a maximum cashout, a time limit or game contributions, so read those terms on the site before you accept.

Bonus terms apply. High wagering means most bonus money is spent on bets rather than withdrawn. You can decline the offer.

Our bonus group score is 4 out of 10, reflecting the 40x condition and the gaps in the published rules. A VIP program also exists, but we have no details of its levels or rewards.

Responsible gambling tools

BitStarz offers deposit limits, loss limits, wager limits and session limits. It also has a cool-off option and self-exclusion. Having all four kinds of limit is a clear strength.

No reality checks, self-assessment test or withdrawal lock are on file, and the site is not shown as part of an exclusion register. The RG group scores 6 out of 10.

Fast crypto payouts make it easy to deposit again within minutes. Set limits first, and treat gambling as paid entertainment for adults 18 and over.

Support and languages

Live chat is open 24 hours a day, every day. Email goes to support@bitstarz.com, and an FAQ is available. We have no phone line on file.

Support works in English only, even though the site itself can be switched to English, Chinese, Japanese and Russian. If you need help in another language, that matters. The support group scores 8.4 out of 10 overall.

Keep chat transcripts and screenshots in case you need to describe a problem later.

Who it suits and who should skip it

BitStarz suits crypto holders in permitted countries who want quick, fee-free cashouts, a very large game list and a complete set of limit tools. It is less suited to players who want a strict European licence, published RTP data or support in their own language.

If your country is on the restricted list, look elsewhere. Whatever your location, only stake money you can afford to lose.