bet365 casino review

Who runs it and who regulates it

The casino is operated by Hillside Media, and the brand dates back to 2001. That is a long record compared with many online casinos, and it is one reason the safety score is high.

bet365 holds licences from an unusually wide list of authorities: the UK Gambling Commission, the Malta Gaming Authority, the Swedish Gambling Authority (Spelinspektionen), the Dutch Gambling Authority, the Danish Gambling Authority, the Estonian Tax and Customs Board and the Gibraltar remote gaming licence. In Canada it is an operator in Ontario, with both AGCO registration and an operating agreement with iGaming Ontario, and it also appears under the Alberta iGaming Corporation. Our methodology treats the strictest licence as the benchmark, and here that is the UK Gambling Commission. You can read what the Malta licence involves on its own page.

We have no restricted-country list from the site's terms on file, so we cannot say where it refuses players. Check the terms for your country before you register, and use only the site version offered in your own jurisdiction.

Deposits, withdrawals and verification

The deposit list is long: Visa, Mastercard, Maestro, Skrill, Neteller, PayPal, Apple Pay, Google Pay, Trustly, Swish, Interac and several bank transfer options. Brazilian bank methods such as Caixa, Itau and Bradesco are listed too, as is AstroPay Card.

Withdrawals can go to bank accounts, cards, Skrill, Neteller, PayPal, Interac and others. Not every deposit method works for cashing out, so Apple Pay, Google Pay, Trustly and Swish are missing from the withdrawal side. The minimum for both deposits and withdrawals is 5 EUR, and neither direction carries a fee.

Identity verification is listed at up to 24 hours, and pending withdrawals are also held for up to 24 hours. That is the only timing the operator gives us. We have no figures for how fast money arrives by e-wallet, card or bank, no weekend payout rule and no withdrawal cap, so treat any speed claim you read elsewhere with care.

Accounts can be held in 16 currencies, among them EUR, GBP, USD, CAD, AUD, SEK and NOK.

Game library and software providers

We counted 22 game providers. The slot range includes Pragmatic Play, Play'n GO, NetEnt, Blueprint Gaming, Push Gaming, Nolimit City, Relax Gaming, Yggdrasil Gaming, Thunderkick and Games Global. Playtech and IGT (WagerWorks) are also on the list.

The operator publishes RTP figures and its games are RNG certified. Jackpot games are available, and live casino is among the listed features. The site works in the browser as instant play and has a mobile version; we have no information on a dedicated iOS or Android app.

What we cannot tell you is how many games are on offer in total, because the count is not known to us. We also have no list of live dealer studios. If a large catalog matters to you, browse the lobby before depositing.

Bonuses: none on file

We have no casino bonus recorded for bet365, so we do not describe a welcome offer, wagering requirement or cashout cap. Promotions change by country and by time, so any offer you see on the site carries its own terms.

Always read the wagering, game-contribution and maximum-win terms of any offer before you accept it. A bonus that looks generous can be hard to clear.

For this reason the bonus group is left out of the score, as shown in our methodology. The 8.7 rests on licences, safety, payments, games, responsible gambling and support alone.

Responsible gambling tools

The site offers deposit limits, session limits, a cool-off period, self-exclusion, reality checks and a self-assessment test. Together these cover the main ways to control spending and time.

Missing from our record are loss limits, wager limits and a withdrawal lock, which lets a player stop themselves from reversing a cashout. We have no information on whether the site joins a national self-exclusion register, so we leave that out.

Set a deposit limit before your first bet, and pick an amount you could lose without it affecting your bills. Gambling costs money and is for adults aged 18 and over only.

The RG score of 6.5 is the lowest of the groups we rate for this casino, mostly because of those gaps.

Customer support

Live chat runs 24 hours a day, 7 days a week. Support is offered in 19 languages, including English, German, Spanish, Italian, Portuguese, Polish, Greek, Chinese, Russian and the Nordic languages. The site itself is translated into the same set.

There is a help section with an FAQ. We have no confirmed email address or phone line on file, so chat is the channel we can vouch for. This gives bet365 a support score of 9, among its best results.

Before you contact support, have your account details and a clear description of the problem ready. We have no information on average reply times.

Who it suits

bet365 suits players who put regulation first, want plenty of payment choices and prefer fee-free transactions. Players in Europe, Canada and other regulated markets will find a licence that matches their location.

It is a weaker fit for anyone who needs published payout speeds, exact withdrawal limits or a full set of spending limits. If you want a bonus-led experience, note that no casino offer is on file for us to judge. Whatever you choose, play only with money set aside for entertainment.